Refund policy

Refund Policy

At Timeless Grace and Glow, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Returns & Refunds We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. Digital downloads are non-refundable once accessed.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your support email] with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Digital downloads and printable products
• Final sale or clearance items
• Items returned after 14 days of delivery

How to Request a Return Email us at [your support email] with your order number and reason for return. We will respond within 2–3 business days with next steps.

Refund Processing Once your return is approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.